This is an issue because some will have been clients for more than 25 years.
But Hartley explained that several Fairstone advisers were servicing too many clients.
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“Our ActivePlan proposition focuses on simplicity and consistency. We believe this will ensure that we can service all our clients in a consistent way that is right for them and their financial needs,” he said.
Hartley added that Fairstone as a whole had “very few clients” who were paying 0.5 per cent and the new proposition would ensure “consistency across our entire offer”.
Are you a Fairstone adviser? FT Adviser is looking for thoughts on this new charging structure. You can leave your comments in the comment section below or email me on: amy.austin@ft.com
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