What is really missing from the back-office providers is the thought leadership, to be able to almost create the idea of what great practice is from the very start to the very end of the advice process.
They are the only people in the industry who can evidence that all the way through. What are they doing to help drive that on and genuinely support throughout the process without necessarily charging a lot for it? They are custodians of the core master data records and they’re the ones we should be turning to.
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