By that, he said he meant clients need to fall neatly within the buckets of services the firm offers.
Asked what a ‘bad quality client’ is, Dawes said: “We might, for example, be looking at some very small clients where the financial planning individual is providing a face-to-face service, and where sometimes it might be difficult from an economics perspective for us to do that.
“We might give them a telephone service or an online proposition and they may be uncomfortable with that because the client has been used to having a face-to-face service.”
Evelyn is starting to see more small financial planning businesses approach retirement and come on the market.
The firm has a pipeline of deals, according to Dawes, but it is more concerned with finding the right businesses than setting arbitrary targets.
Asked how he thought the scheme had performed so far, he said it had been “broadly in line with what we hoped”.
ruby.hinchliffe@ft.com
