Consumer duty Consumer duty not just tick-box exercise, the work must continue By Tara O'Connortara.o'connor@ft.comWhat's your view?Article continues after advertHave your say in the comments section below or email us: ftadviser.newsdesk@ft.comPage 2 of 2Previous|Next More on Consumer duty Consumer duty Firms want better customer outcomes representation at board level Consumer duty Richards: ‘We must work together for our profession’ Consumer duty Majority of advisers say consumer duty has been positive Consumer duty FCA: deliberately opaque pricing impacts consumers Consumer duty Consumer duty played part in funds' slowed growth Consumer duty Pair of directors appointed at Consumer Duty Alliance